Breakdown cover
UK breakdown cover
Frequently asked questions
General questions
- Will my caravan/trailer be covered?
- My employer offers a discount on RAC membership. How do I claim it?
- I would like to join and pay by monthly instalments
- Am I covered whilst travelling with a motorcycle?
- Does my membership include cover in Europe?
- Will my membership cover me whilst travelling in Southern Ireland?
- I am a deaf and/or speech impaired motorist. How do I call for assistance if travelling alone?
- If I buy a new car or am borrowing a friends car etc - will my RAC membership cover me?
- I would like a quote for European Breakdown Cover
- I would like a membership information pack
- I would like RAC Cover for my company vehicles
- What about upgrades and downgrades?
- Why has this product been developed?
No Call-out discount
Repair referrals
- How can I be sure of the standards of the garages?
- Who do I pay for the repair work?
- How do I pay?
- What is pre-authorisation?
- What happens if the quote changes?
- What happens if something goes wrong afterwards?
Accident care
- What should I do if I have an accident?
- What if I don't need the RAC to come out to me as I can still drive my car?
- When should I call?
- Isn't this what my insurance does for me?
General questions
Will my caravan/trailer be covered?
Under our Recovery service caravans/trailers on tow at the time of a breakdown are covered up to a maximum overall length of 7.6 metres (25'0"). However, if it is your caravan/trailer that has broken down at the roadside and we cannot repair it, we will arrange for it to be recovered but not pay for this. If you are a member of the Camping Caravanning Club, you will be able to benefit from our unique scheme called Arrival. To join the Camping Caravanning Club call 08451 307 631.
My employer offers a discount on RAC membership. How do I claim it?
Please obtain the discount code that should be available via any RAC promotional information or your Human Resources department. Then simply call us with that code and we will be happy to help. The telephone number should also be on the information that your employer has.
I would like to join and pay by monthly instalments
This service is not currently available on our website, but we can arrange this for you if you call 0800 029 029 today.
Am I covered whilst travelling with a motorcycle?
Yes, RAC membership is person based; it covers you whilst travelling as a driver or passenger with any vehicle. (For restrictions, please refer to terms of membership.)
Does my membership include cover in Europe?
Only if you have added European Cover to your membership. To include annual European Cover, please contact our Customer Services on 08705 722 722. Alternatively, we can provide cover for the duration of your trip. Find out more about this European Breakdown Cover service and get a quote today.
Will my membership cover me whilst travelling in Southern Ireland?
Yes, it will entitle you to Roadside assistance. Please telephone 1 800 535 005 in the event of a breakdown. If you require additional assistance, you will need to arrange European Cover.
I am a deaf and/or speech impaired motorist. How do I call for assistance if travelling alone?
RAC does offer assistance via a Minicom Supertel service. Please call 0800 0280 829 for assistance. This number should be on the reverse of your membership card. Alternatively you could text us on 07855 828282.
If I buy a new car or am borrowing a friends car etc - will my RAC membership cover me?
Yes (except for Vehicle Based membership). RAC membership is person based; it covers you whilst travelling as a driver or passenger with any vehicle. (For restrictions, please refer to terms of membership.)
I would like a quote for European Breakdown Cover
Visit European Breakdown Cover for full details on this service and to get a quote today. Alternatively you can call out Travel team on 0800 55 00 55.
I would like a membership information pack
Please use the form within the Contact us area to select the information pack, provide your name and address details and send it to us. We will send an information pack to you as soon as possible.
I would like RAC Cover for my company vehicles
RAC can also provide cover for your company vehicles, just call 0800 246 892 and follow the options, or visit the RAC Business Services website.
What about upgrades and downgrades?
Mid-year upgrades/downgrades:
We will not offer mid-term upgrades onto Solutions packages. Upgrades and downgrades within Solutions products will be available from launch.
Upgrades/downgrades at renewal:
You may upgrade and downgrade at renewal.
Why has this product been developed?
RAC Solutions offers Members the opportunity to earn 10% off their annual membership through a No Callout Discount (NCD).
No Call-out discount
How is the No Call-out discount (NCD) determined?
You will receive a 10% discount on your renewal fee if you or anyone listed on your policy have not called us out during your membership year.
Repair referrals
How can I be sure of the standards of the garages?
Each garage selected to join the network is required to meet exacting standards and is inspected regularly to ensure those standards are being maintained.
Who do I pay for the repair work?
You pay National Service Network direct for all your repair costs. That way, if there are any issues with your repair, they can liaise with the garage on your behalf.
How do I pay?
Payment is made over the telephone by either credit or debit card once the repair work has been carried out to your satisfaction. National Service Network will, however, need to verify that you have the funds available to pay for the repairs before the garage starts work on your car. This standard pre-authorisation procedure will be done direct with National Service Network once you have arrived at the garage.
What is pre-authorisation?
With pre-authorisation, National Service Network checks that your credit or debit card is valid and reserves the funds required to pay for the repair work. Please note, it is important that you use the same card for pre-authorisation that you intend to use to settle your final bill.
What happens if the quote changes?
In the event of the quote for your repair changing at any point, National Service Network will contact you directly. They will explain why there has been a change and give details of the new quote. You will then have the opportunity to approve this new quote or to immediately stop any work on your vehicle. If you approve the new quote then National Service Network will pre-authorise the new amount and inform the garage to continue with the repair. If you decide not to proceed you may have to pay for costs up to that point.
What happens if something goes wrong afterwards?
In the event of you having any issues with your repair work within 12 months please call National Service Network direct as you will have cover under your parts and labour warranty. National Service Network will be able to book you into a garage that is convenient to you so that the problem can be rectified.
Accident care
What should I do if I have an accident?
Call us on 0800 82 82 82 at the scene and we will advise you on exactly what you need to do.
What if I don't need the RAC to come out to me as I can still drive my car?
You should still call us as we can advise you on what to do at the scene, what information to collect, check the third party is insured and if required notify your insurer.
When should I call?
Immediately after an accident at the scene, or as soon as possible afterwards.
Isn't this what my insurance does for me?
No. Insurance companies are primarily interested in fixing your car, whereas we can help reduce the impact of the accident on you as a person as well.
