Contact us

Call or write to us

RAC Customer services

Phone: 08705 722 722

Call charges: National rate

Operating hours: Monday - Friday 8am-8pm
Saturday 8.30am - 5pm

Postal address:
RAC Motoring Services
Great Park Road
Bradley Stoke
Bristol
BS32 4QN

Map and directions

RAC Head office and switchboard

For general enquiries

Phone: 01922 727313

Call charges: National rate

Operating hours: Monday - Friday 9am-5pm

Postal address:
RAC Motoring Services
8 Surrey Street
Norwich
NR1 3NG

Press office

For journalist and media enquiries only go to:

Website: www.racnews.co.uk

RAC complaints procedure

We are committed to providing you with an exceptional level of service and customer care. We realise things can go wrong and there may be occasions when you feel we have not provided the service you expected. When this happens we want to hear about it so we can try to put things right. If you would like to make a complaint please read this guide to find out the process and who to contact.

Breakdown cover

Accident Care

Phone: 08000 966 999
or 0800 82 82 82 (at the scene)

Call charges: Free

Operating hours: 24 hours

Car Check

Phone: 08000 158 767

Call charges: Free

Camping and Caravanning Club

Phone: 08451 307 631

Call charges: Standard rate

Postal address:
Greenfields House
Westwood Way
Coventry
CV4 8JH

Breakdown Customer Care

Please only use this number for concerns / enquiries following a vehicle breakdown.

If you are an RAC Member and are currently broken down and need our assistance, please don’t use the number below but instead call 0800 82 82 82 anytime.

Breakdown Customer Care:
Phone: 0800 731 1104
Call charges: Free
Operating hours: Monday - Friday 8am - 6pm

Postal address:
RAC Breakdown Customer Care
RAC House
PO Box 200
Walsall
WS5 4QZ

Map and directions

European Motoring Assistance

Phone: 0800 55 00 55

Call charges: Free

Operating hours: Mon-Fri 8am to 9pm
Sat - 8.30am to 5pm
Sun - 10am to 4pm

Postal address:
RAC Motoring Services
8 Surrey Street
Norwich
NR1 3NG

Existing Members Sales

Phone: 0870 333 2492

Call charges: National Rate

Operating hours: Mon-Fri 8am to 9pm
Sat - 8.30am to 5pm
Sun - 10am to 4pm

Horse Trailer Assist

RAC has teamed up with PRP Rescue Services (PRP), one of the UK’s leading horse emergency services, to provide RAC Members with Horse Trailer Assist.

For further details

Call PRP on 01488 657 650*

Opening hours: Monday to Friday – 8.30am to 8.00pm (including bank holidays)

*Calls may be recorded and/or monitored

RAC Breakdown assistance

Phone: 0800 82 82 82

Call charges: Free

Operating hours: 24 hours

Postal address:
RAC Motoring Services
RAC House
Brockhurst Crescent
Walsall
WS5 4QZ

Map and directions

Additional information: This number is for breakdown services only, not enquiries

RAC Breakdown assistance (ROI)

Phone: 1890 483483 or 01 4125500

Postal address:
RAC Motoring Services
RAC House
232 Lower Rathmines Road
Dublin 6

Additional information: This number is for membership and sales enquiries

RAC Breakdown assistance for Blue Badge holders

Phone: 0800 029 029

Call charges: Free

Operating hours:
Monday to Friday
8am to 9pm for sales and renewals
8am to 8pm for customer services and general enquiries
Saturday
9am to 5pm
Sunday
10am to 4pm

RAC Breakdown assistance

(where cover is included with purchase of car)

Phone: 0870 1650973

Operating hours: Mon-Fri 8am to 8pm
Sat - 8.30am to 5pm
Sun - Closed

RAC Breakdown TextService

Phone: 07855 828282

Call charges: Mobile network charges apply

RAC Membership Sales

Phone: 08000 722 822

Call charges: Free

Operating hours: Mon-Fri 8am to 9pm
Sat - 8.30am to 5pm
Sun - 10am to 4pm

Postal address:
RAC Motoring Services
Great Park Road
Bradley Stoke
Bristol
BS32 4QN

Map and directions

RAC Minicom Supertel service

Phone: 0800 0280 829

Call charges: Free

RAC Small Business customer services

Phone: 0800 246 892

Call charges: Free

Car buying

Vehicle Registration Number Database

Phone:
Driver licensing enquiries: 08702 400 009
Vehicle licensing and registration enquiries: 08702 400 010

Call charges: National rate

Operating hours: Mon-Fri - 8am to 8.30pm
Sat - 8am to 5.30pm

Postal address:
Customer Enquiries (Drivers) Group
DVLA
Sandringham Park
Swansea
SA7 0AA

Vehicle examinations

Phone: 0800 085 2529

Call charges: Freephone

Operating hours: Mon-Fri - 8am to 8pm
Sat - 9am to 5pm
Sun - 10am to 4pm

Postal address:
RAC Vehicle Examinations
RAC House
Great Park Road
Bradley Stoke
Bristol
BS32 4QN

Map and directions

Vehicle status checks

Phone: 0800 975 5867

Call charges: Freephone

Operating hours: Mon-Fri - 8am to 8pm
Sat - 9am to 5pm
Sun - 10am to 4pm

Postal address:
RAC Vehicle Examinations
RAC House
Great Park Road
Bradley Stoke
Bristol
BS32 4QN

Map and directions

General shop enquiries

By Telephone

Customer Services: 0844 335 1811
Monday to Friday: 8.45am until 5.30pm
Saturday & Sunday: answerphone service

Overseas Customers: +44 (0) 844 335 1811

By Fax

Customer services: 01582 452342
*Please note that BT calls to this number cost up to 5p a minute. Calls from mobiles and other networks may be higher.

By Mail

RAC
c/o CMC
Global House
Bilton Way
Luton
Bedfordshire.
LU1 1UU

Car care

Motorsports associations

Phone: 01753 765000

Call charges:Standard rate

Operating hours:Monday - Thursday 9.30am - 5.30pm
Friday 9.30am - 5pm

Postal address:
Royal Automobile Club Motor Sports Association Ltd
Motorsports House
Riverside Park
Colnbrook
Slough
SL3 0HG

Smokey vehicle hotline

Phone: 0870 6060 440

Call charges:Standard rate

Operating hours: 24 hours (answerphone only)

Finance

RAC Car leasing

Phone: 0800 400 700

Call charges: Free

Operating hours:Monday to Thursday - 9am to 7pm
Friday - 9am to 6pm
Saturday - 10am to 2pm

RAC Loans

From 1st January 2008, RAC will no longer offer Unsecured Personal Loans via a partnership arrangement with The Co-operative Bank.

This will have no effect on existing loans already held by customers, but any customer enquiries arising from this announcement should be referred to the Co-operative bank on 08457 212 212* in the first instance.

* Calls may be recorded and/or monitored.

Road Signs

RAC Signs

Phone: 0845 6106466

Operating hours: Monday to Friday 9am - 4pm

Insurance

Caravan insurance

Phone: 0870 900 0868

Call charges: National rate

Operating hours: Monday to Friday - 8.00am to 9.00pm
Saturday - 9.00am to 6.00pm
Sunday - 10.00am to 2.00pm

Classic car insurance

Phone: 0800 387 452

Call charges: Free

Operating hours: Monday to Friday - 9.30am to 5.30pm

RAC Direct Insurance Home

Phone: 0800 404 7507

Call charges: Free

Operating hours: Monday to Friday - 8am to 10pm
Saturday - 8am to 6pm
Sunday - 10am to 4pm

RAC Direct Insurance Home claims team

Phone: 0800 051 4602

Call charges: Free

Operating hours: 24 hours

RAC Direct Insurance Home customer services

Phone: 0800 404 6356

Call charges: Free

Operating hours: Monday to Friday - 8am to 10pm
Saturday - 8am to 6pm
Sunday - 10am to 4pm

Postal address:
RAC Direct Insurance
PO Box 992
Sheffield
S1 2YB

Legal expenses protection

Phone: 08000 681 639

Call charges: Free

Operating hours:Monday - Friday 8am - 8pm
Saturday 9am - 5pm

RAC Motorcycle Insurance

With effect from 15th October 2007 RAC Direct Insurance ceased to write new motorcycle business. Current customers are unaffected by this change and RAC will continue to administer existing policies.

Existing motorcycle insurance queries

Phone: 0800 404 7637

Call charges: Free

Operating hours: Monday to Friday - 8am to 10pm
Saturday - 8am to 6pm
Sunday - 10am to 4pm

RAC Direct Insurance claims team

Phone: 0800 404 6342 (Insurance only Members)
0800 404 8777 (Membership Plus Members)

Call charges: Free

Operating hours: 24 hours

Personal accident cover (sales)

Phone: 0845 702 3670

Call charges: Local rate

Operating hours: Monday to Friday - 8am to 8 pm
Saturday - 9am to 2pm

RAC Direct Insurance Motor customer service team

Phone: 0800 404 7516

Call charges: Free

Operating hours: Monday to Friday - 8am to 10pm
Saturday - 8am to 6pm
Sunday - 10am to 4pm

Postal address:
RAC Direct Insurance
PO Box 992
Sheffield
S1 2YB

RAC Direct Insurance Motor quotation team

Phone: 0800 404 7515

Call charges: Free

Operating hours: Monday to Friday - 8am to 10pm
Saturday - 8am to 6pm
Sunday - 10am to 4pm

Postal address:
RAC Direct Insurance
PO Box 992
Sheffield
S1 2YB

RAC Direct Insurance Motor claims team

Phone: 0800 404 6342 (Insurance only Members)
0800 404 8777 (Membership Plus Members)

Call charges: Free

Operating hours: 24 hours

Postal address:
RAC Direct Insurance Motor Claims
PO Box 52789
Seward Street
London
EC1P 1ZZ

My Policy

Phone:
For general policy enquiries call^†:
Car - 08000 511 327
Home - 08000 511 326

Operating hours:
Monday to Friday - 8am to 10pm
Saturday - 8am to 6pm
Sunday - 10am to 4pm

For claims call^†:
Car - 0800 404 6342
Home - 0800 051 4602

Operating hours: 24 hours

Call charges: Free

† Calls may be recordrd and/or monitored.

Contact us via the 'My Policy' online form.

RAC Direct Insurance Travel

Phone:0800 404 6346

Call charges: Free

Operating hours: Monday to Friday - 8am to 9pm
Saturday - 8.30am to 5pm
Sunday - 10am to 4pm

RAC Direct Insurance Travel claims team

Phone: 0800 015 1426 (UK claims)
+44 1603 208 147 (claims abroad)

Call charges: Free / International rates

Operating hours: 24 hours

Van insurance

Phone: 0800 404 7641

Call charges: Free

Operating hours: Monday to Friday - 8am to 9pm
Saturday - 9.00am to 6pm
Sunday - 10am to 2pm

Windscreen claims notification (24 hour)

Phone: 0870 010 9505

Call charges:National

Operating hours: 24 hours

Learn to drive

BSM car insurance

Phone: 08452 76 76 76

Call charges:Local

Operating hours:Monday-Thursday 8am - 8.30pm
Saturday 9am-5pm

BSM - learn to drive

Phone: 08457 276 276

Call charges: Local rate

Operating hours:
Monday-Thursday 9am - 8pm
Friday 9am - 7pm
Saturday 9am - 6pm

Postal address:
Merchants Granary
15-17 Cheapside
Wakefield
WF1 2SD

Map and directions

Legal services

Personal Injury Claims Service

Phone: 08000 155 405

Call charges: Free

Operating hours: 24 hours

Motorcycle services

BSM rider training

Phone:0870 902 1700

Call charges: National rate

Find your local centre
Centre locator

Motorcycle security (Alphadot)

Phone: 0845 757 3329

Call charges: Local rate

Postal address:
Alpha Scientific Ltd
2 Stroud Wood Business Centre
Frogmore
St Albans
Hertfordshire AL2 2YY

Motorcycle security (Datatag)

Phone: 01932 358039

Call charges:Standard rate

Postal address:
Yamaha UK Ltd
Sopwith Drive
Brooklands
Weybridge
Surrey KT13 OUZ

RAC World

Jobs available

Phone: 08705 276 276 (BSM Instructor Training)

Call charges: National rate

Operating hours:Monday to Thursday - 9am to 8pm
Friday - 9am to 7pm
Saturday - 9am to 6pm

RAC Business Solutions

Phone: 08000 156 638

Call charges: Free

Operating hours:Monday - Friday 8am - 9pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Postal address:
RAC Motoring Services
Great Park Road
Bradley Stroke
Bristol
BS32 4QN

Map and directions

Travel services

Carnet de Passages (RAC issue procedure, fees and administration)

Phone: 01454 208000

Holiday bookings

Phone: 0870 010 6382

Call charges:National rate

Operating hours:Monday - Friday 8am-9pm
Saturday 8am - 6pm
Sunday 9.30am - 5pm

Postal address:
PO Box 155
Leicester
LE1 9GZ

Holiday Care

Phone:0845 124 9971

Call charges: Local rate

Postal address:
7th Floor Sunley House
4 Bedford Park
CROYDON
Surrey CR0 2AP

Windscreens

Auto Windscreens

On November 28 2008, RAC announced it was selling RAC Auto Windscreens Limited.

For Auto Windscreens services, call 0800 999 5000 or visit www.autowindscreens.co.uk