Careers

Nationwide

Patrols

Given your passion for cars, it was never likely you'd end up in a standard nine to five. That's why you're a mechanic. Only trouble is, life can get pretty repetitive in a garage. You see the same faces day in, day out. And you can often end up doing the same kinds of jobs day in, day out. It can all start to feel a bit, well ... nine to five.

Become one of our RAC Patrols, and you won't have any such worries. You'll be out and about, enjoying the freedom of the road and meeting new people every day. Every day will be different, and you'll quickly find your skill and ingenuity being stretched. (But you won't be completely on your own. Our state-of-the-art diagnostic tools and technical helpline will see to that.)

Rest assured, the regular heartfelt thanks you'll get from your customers - and the satisfaction you'll get from being part of such a successful team - will be hard to beat. In fact, you'll soon wonder why you stayed in that garage for so long.

Mobile Windscreen Technicians

We want you to help us install, repair or replace damaged windscreens and windows to vehicles of all shapes and sizes. In return, we'll give you the chance to get out of the workshop and onto the open road, as you travel to the customers in your designated area.

You'll need exceptional customer service skills to deal with customers in the front line, providing a sympathetic ear as well as a highly professional fitting service. You should either have one years' fitting experience - or be able to demonstrate a real aptitude for the mechanical processes needed to repair windows. (Perhaps you've worked in an automotive bodyshop, as a Valeter/Finisher or on a car assembly line.) Whatever your background, you'll need to have a valid UK driving licence with no more than 6 penalty points. Finally, you don't mind weekend rotas, or working in the great outdoors.

Flat Bed Recovery Drivers

If a breakdown's serious enough to need a flatbed truck recovery, we can safely assume the people involved aren't having the best of days. Which is why, as one of our Recovery Drivers, you're doing a whole lot more than getting a vehicle onto the back of a lorry.

You'll interact with people, reassure them, get them to their destination, and generally ensure that they enjoy the very best customer experience that they can in the circumstances. Whatever your background, ideally, you'll have an HGV Class 1 or 2 Licence. But more important than this are your Customer Service skills where you're able to deal with people in such a way that ensures they are overwhelmed by the level of service offered by the RAC.

Manchester (Stretford and Cheadle), Chesterfield, Bristol, Walsall, Glasgow

Performance Coach - Glasgow, Manchester, Bescot

You're a talented coach. Interesting, inspiring and knowledgeable, you know how to get the very best out of people. That's why you're the ideal person to join us, helping improve our processes, our service levels, and our sales by providing the very best in coaching to a sales team of up to twenty people.

Focusing on the needs of the customer at all times, you'll help make sure your colleagues have just the right skills to achieve set business targets, and keep customers happy every step of the way. Always striving to improve your performance and that of your colleagues, you'll be a vital part of our success.

To join us, you'll need at least a year's experience in a contact centre, or similar customer-facing environment. (You should also have some knowledge of the kind of data systems and processes used in a customer service environment, as well as knowing your way round a computer.) Above all, you've proved that your coaching can improve team performance and meet business targets.

Deployment Specialist - Glasgow, Manchester, Bescot (Nr. Walsall)

Using the latest state-of-the-art equipment, you'll provide a highly efficient service to every customer who rings us for help when they've broken down. You'll help deploy everyone from patrols to Flatbed Recovery Services, ensuring that we use our resources efficiently, and get to our customers in the shortest time possible.

Totally unflappable and full of initiative, you always take ownership of problems - and know how to come up with the best solutions in double quick time. You know your way round a computer, and have good VDU and keyboard skills. Above all, you're a people person and you always go out of your way to help colleagues and customers alike.

Customer Service Specialist - Glasgow, Manchester, Bescot (Nr. Walsall)

Friendly, sympathetic and highly efficient, you're just the type of person we need to provide a service to members who have broken down. Of course, they may be upset, stressed or worried - but your helpful, warm approach will calm them down, reassure them and put them at ease. Of course, you'll also be making sure that every customer is back on the road in no time at all.

To join us, you'll need experience within a customer service or call centre environment, plus good keyboard skills. Of course, you'll need to have good map reading skills, too, to pinpoint just where your customers are! You've already shown you can be a real team player, who helps businesses grow and you're the kind of person who goes out of their way to help others. If you're also great at calming people down, cheering them up, and getting your message across loud and clear, join us.

CSC Sales Advisor - Glasgow, Manchester, Bescot (Nr. Walsall)

We see all our customers as individuals who can benefit from personalised motoring solutions. That's why, as a salesperson for RAC, you'll get to know the customer, and work out exactly the right products for their needs before you begin selling. The result? You'll translate a high percentage of customer enquiries into sales, meeting - and even breaking - your targets time after time.

Educated to at least GCSE Level (or equivalent), you have basic keyboard skills and some experience in a customer focused role. A good listener and a persuasive talker, you'll give each and every customer an exceptional experience that really reinforces the positive view they have of RAC. You also have the attention to detail to abide strictly by our admin systems, and the drive to keep sales high.

CSC Sales Team Leader - Manchester & Bescot

Our Sales teams aren't about the hard sell. Yes, we want to achieve - even smash - targets. But we want to do so in a way that reflects the RAC brand - one that's famed for its integrity. That's why you'll ensure that your sales team's approach is based on an in-depth knowledge of our products and services. Plus, of course, the ability to match each individual customer's needs with the motoring solutions that are just right for them.

You have a minimum of two years' experience in a sales/customer facing environment. During this time, you've proved that you know to develop a team and exceed sales targets. A highly organised individual, you have the ability to plan and co-ordinate your team's activities and understand the role technology plays in running an efficient operation.

RAC Auto Windscreens
Contact Centre Roles - Chesterfield

When people ring up enquiring about our windscreen fitting service, you'll be their first port of call. Friendly, efficient and helpful, you'll give them a great service, as you provide them with advice, answer queries and hook them up with one of the 154 fitting centres, or one of our mobile windscreen technicians.

You'll need to have customer service experience, be great at getting your message across over the phone, and have the commitment to go the extra mile to please the customer.